Serving diverse customers : the impact of cultural intelligence on employee burnout, engagement, and job satisfaction
Year of publication: |
2023
|
---|---|
Authors: | Min, Hyounae ; Kim, Hyun Jeong ; Agrusa, Jerome |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 47.2023, 3, p. 503-527
|
Subject: | burnout | cultural intelligence | engagement | hospitality | job satisfaction | Arbeitszufriedenheit | Job satisfaction | Burnout | Kultur | Culture | Kognition | Cognition | Interkulturelles Management | Cross-cultural management | Leistungsmotivation | Work motivation | Arbeitspsychologie | Organizational psychology | Diversity Management | Diversity management | Krankenhaus | Hospital | Kulturelle Identität | Cultural identity | Stress | Work stress | Interkulturelle Kompetenz | Cross-cultural competence |
-
Ramalu, Subramaniam Sri, (2019)
-
Chen, Yu-Ping, (2024)
-
Bücker, Joost J. L. E., (2014)
- More ...
-
Common method bias in hospitality research : a critical review of literature and an empirical study
Min, Hyounae, (2016)
-
Extending the challenge-hindrance stressor framework : the role of psychological capital
Min, Hyounae, (2015)
-
When service failure is interpreted as discrimination : emotion, power, and voice
Min, Hyounae, (2019)
- More ...