Servqual : a multiple item scale for measuring customer perceptions of service quality
by A. Parasuraman, Valarie Zeithaml and Leonard L. Berry
| Year of publication: |
1986
|
|---|---|
| Authors: | Parasuraman, Ananthanarayanan ; Zeithaml, Valarie A. ; Berry, Leonard L. |
| Publisher: |
Cambridge, Mass. |
| Extent: | V, 39 S. : graph. Darst. |
|---|---|
| Series: | Report / Marketing Science Institute. - Cambridge, Mass.. - Vol. 86,108 |
| Type of publication: | Book / Working Paper |
| Source: |
Persistent link: https://www.econbiz.de/10004178627