SERVQUAL dimensionality : an investigation of presentation order effect
Year of publication: |
2011
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Authors: | Miller, Robert E. ; Hardgrave, Bill C. ; Jones, Thomas W. |
Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 2178797-9. - Vol. 7.2011, 1, p. 1-17
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Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Standardisierung | Standardization |
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