Shared service delivery can increase client engagement : a study of shared medical appointments
Year of publication: |
2024
|
---|---|
Authors: | Buell, Ryan W. ; Ramdas, Kamalini ; Sönmez, Nazlı ; Srinivasan, Kavitha ; Venkatesh, Rengaraj |
Published in: |
Manufacturing & service operations management : M & SOM. - Linthicum, Md. : Informs, ISSN 1526-5498, ZDB-ID 2023273-1. - Vol. 26.2024, 1, p. 154-166
|
Subject: | behavioral operations | client engagement | healthcare operations | shared medical appointments | shared service delivery |
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