Sharpening logistics customer service strategy planning by applying Kano's quality element classification
| Year of publication: |
1998
|
|---|---|
| Authors: | Huiskonen, Janne ; Pirttilä, Timo |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 10925260. - Vol. 56.1998, 1, p. 253-260
|