Shine bright like a star : hotel performance and guests' expectations based on star ratings
Asad Mohsin, Helena Rodrigues, Ana Brochado
| Year of publication: |
2019
|
|---|---|
| Authors: | Mohsin, Asad ; Rodrigues, Helena ; Brochado, Ana |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 83.2019, p. 103-114
|
| Subject: | Importance-performance analysis | Service quality | Hotels | Lisbon | Dienstleistungsqualität | Hotellerie | Hotel industry | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction | Unternehmenserfolg | Firm performance |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2019.04.012 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012122034