Shopping in downtown : the effect of urban environment on service quality perception and behavioural intentions
Year of publication: |
2013
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Authors: | De Nisco, Alessandro ; Warnaby, Gary |
Published in: |
International journal of retail & distribution management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-0552, ZDB-ID 1026884-4. - Vol. 41.2013, 9, p. 654-670
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Subject: | Urban design | Urban space | Urban environment | Shopping street | Retail atmospherics | Urban marketing | Retail environment | Service quality | Customer services quality | Town centre management | Retail agglomeration | Business improvement districts | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Einzelhandel | Retail trade | Einkaufszentrum | Shopping center | Nachhaltige Stadtentwicklung | Sustainable urban development |
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