Signaling intrinsic service quality and value via accreditation and certification
Year of publication: |
2009
|
---|---|
Authors: | Walker, Rhett H. ; Johnson, Lester W. |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 19.2009, 1, p. 85-105
|
Subject: | Signalling | Qualitätsmanagement | Quality management | Produktqualität | Product quality | USA | United States | Dienstleistungsqualität | Service quality | Standardisierung | Standardization | Theorie | Theory |
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