Signaling new product reliability with after-sales service contracts
Year of publication: |
2015
|
---|---|
Authors: | Bakshi, Nitin ; Kim, Sang Hyun ; Savva, Nicos |
Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 61.2015, 8, p. 1812-1829
|
Subject: | signaling games | performance-based contracting | product reliability | aerospace sector | after-sales services | Signalling | Spieltheorie | Game theory | Kundenservice | Customer service | Produktqualität | Product quality | Luftfahrtindustrie | Aerospace industry | Vertragstheorie | Contract theory | Leistungsbündel | Bundling strategy | Produktentwicklung | New product development | Vertrag | Contract |
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