Silence is Not Golden: Firm Response and Nonresponse to Consumer Correspondence
Year of publication: |
2012
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Authors: | Gulas, Charles S. ; Larsen, James E. |
Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 20507926. - Vol. 33.2012, 3 (1.7.), p. 261-276
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Saved in:
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