Simply said : communicating better at work and beyond

Cover -- Title Page -- Copyright -- Contents -- Introduction: Focus on Others -- Section One Your Content -- Chapter 1 What Do You Mean by That?: Conveying a Clear Message -- Keep It Short -- Use Simple Language -- Avoid Jargon -- Focus on the Audience -- When Building Rapport -- Messages About Yourself -- Chapter 2 Once Upon a Time . . . : Telling Engaging Stories -- The Process -- So these two guys walk into a bar. . . . -- Chapter 3 A Place for Everything: Organizing Your Content -- The Informative Format -- The Persuasive Format -- The Hook -- The Recommendation -- The Benefits-Why Should They Care? -- Prove the Benefits -- Summarize -- Tell Next Steps -- Craft the Content -- Section Two Your Oral Communication Skills -- Chapter 4 Stand Up and Stand Out: Making the Most of Your Body Language -- You Talkin' to Me? -- Nuances -- Voice -- Slow Down. You Move Too Fast -- Speak Up. I Can't Hear You -- Your Tone -- Your Inflection -- Body Language -- Your Seated Posture -- Your Hands -- Your Face -- Your Stance -- Chapter 5 Are You Just "Waiting to Talk"?: Listening to Understand -- Maintain Eye Contactand Posture -- Take Notes -- Change the Norm -- Ask Probing Questions -- Ask Closed Questions or Open-Ended Questions, Depending on Your Goal -- Confirm and Clarify -- Chapter 6 See It. Save It. Say It.: Delivering from Notes and Visuals -- Embrace the Silence -- Delivering from Notes -- Create a "Spot Word" Outline -- Use "Anchor Word" Phrases -- Maintain the "Arc of Silence" -- Use the "Spot Word" Technique -- Demonstrate with Your Hands -- Delivering from Visuals -- Get Started -- Share Your Content -- Pull It All Together -- Webinars -- Your "Delivery Tool" vs. Your "Leave-Behind" -- Chapter 7 What If They Ask You Something You Don't Know?: Responding to Questions -- Listen to the Entire Question -- Gain Time to Think.