Six Sigma - Excellence Criteria - EFQM 2013

Six Sigma Exellence Criteria -- Reading and assessment instructions -- Contents -- Introduction -- What is Six Sigma? -- Purpose of the book -- What does self-assessment mean for an organisation? -- What can you gain? -- Fundamental Concepts of Excellence - 2013 -- The Six Sigma Development Model and the EFQM Excellence Model -- Assessment criteria and sub-criteria -- Assessment instructions -- You can learn from those who have better or just different ways of working -- Assessing Development Leadership Capabilities -- 1.Leadership -- 2.Strategy -- 3.People (3) -- 4.Partnerships and Resources (4) -- 5.Processes, products and services (5) -- Results -- Assessing Development Management Capabilities -- Six Sigma Development Pr -- 1.DEFINITION phase of the Six Sigma project -- 2.Six Sigma project MEASUREMENT phase -- 3.ANALYSIS phase of the Six Sigma pro -- 4.IMPROVEMENT phase of the Six Sigma project -- 5.CONTROL phase of the Six Sigma project -- Scope of application of the Six Sigma development model -- EFQM Scoring Summary Sheet -- About the Author -- Development training -- ChangeManager Pro Products.