Smart services' quality scale
Year of publication: |
2022
|
---|---|
Authors: | Adel, Riham |
Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 35.2022, 4, p. 429-446
|
Subject: | co-creation | innovation | internet of things | IoT | quality | SDL | service-dominant logic | smart services | SMART-QUAL | Internet der Dinge | Internet of things | Dienstleistungsqualität | Service quality | Service-Dominant Logic | Service-dominant logic | Innovation | Kundenintegration | Customer integration | Qualitätsmanagement | Quality management |
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