Smart Services Summit : Smart Services Supporting the New Normal

Digital servitization barriers of medical technology firms: an exploratory study -- Drone-basedWarehouse Inventory Management with IoT for Perishables -- Capability of Service Innovation – What SMEs can learn from Start-ups -- Application Possibilities of Artificial Intelligence in a Renewable Energy Platform -- The change from small and medium-sized energy com-panies to an energy service provider of smart value-added services -- Smart circular economy value drivers: The role of the financial sector in stimulating smart regional inno-vation-driven growth -- End-to-End Digital Twin Approach for Near-Real-Time Decision Support Services -- Virtual Reality Extension for Digital Twins of Machine Tools -- Value creation with digital twins in the end-of- lifecycle phase of smart products: Applied data resources in academic literature -- Coworking between Customers and Service divisions in the B2B business – with a deeper focus on field service -- Market segmentation of Industrial smart services: A Buyer-view of the relation between Value of data and Performance orientation -- Can Market Segmentation Support the Creation of Digitally-Enabled Product-Service Systems? - A Semi-Systematic Literature Review -- Enable Service Interaction and Value Co-Creation for Small and Medium-Sized Enterprises Through an Innovation-Method-Framework -- Actors’ network analysis and bi-directional value exchange matrix development for living labs: KTH Live-in-Lab case study -- Moving beyond manufacturing: Building a Research Agenda for Servitizing Service Firms and Ecosystems -- Methods supporting a shared servitization framework.