Extent: | 1 online resource |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Description based on online resource; title from PDF title page (publishers Web site, viewed Jan. 06, 2016) Frontmatter -- -- Contents -- -- Tables and Figures -- -- Abbreviations -- -- Acknowledgments -- -- 1. New Workplaces: The Call Centre -- -- 2. The Call-Centre Case Studies -- -- 3. Making a New Occupation -- -- 4. The Call-Centre Labour Process (1): The Division of Labour, Work Effort, and Job Skill -- -- 5. The Call-Centre Labour Process (2): Technological Selection and the Means of Communication in Info-Service Work -- -- 6. HRM and Call Centres: Culture and Identities -- -- 7. Globalizing Info-Service Work: Outsourcing to India -- -- 8. Discontent, Resistance, and Organizing in Info-Service Work -- -- 9. Concluding Refl ections -- -- Notes -- -- References -- -- Index -- -- Backmatter In English |
ISBN: | 978-1-4426-9785-0 |
Other identifiers: | 10.3138/9781442697850 [DOI] 10.3138/9781442697850?locatt=mode:legacy [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014482199