Social influence bias in ratings : a field experiment in the hospitality sector
Year of publication: |
2022
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Authors: | Cicognani, Simona ; Figini, Paolo ; Magnani, Marco |
Published in: |
Tourism economics : the business and finance of tourism and recreation. - London : Sage Publishing, ISSN 2044-0375, ZDB-ID 2026139-1. - Vol. 28.2022, 8, p. 2197-2218
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Subject: | consumer behaviour | field experiment | hospitality sector | online ratings | social influence bias | Konsumentenverhalten | Consumer behaviour | Krankenhaus | Hospital | Feldforschung | Field research | Experiment | Soziale Beziehungen | Social relations | Systematischer Fehler | Bias | Gastgewerbe | Hospitality industry |
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