Social responsibility influence on customer trust in hotels : mediating effects of reputation and word-of-mouth
Mohammad Reza Jalilvand, Leila Nasrolahi Vosta, Hamze Kazemi Mahyari and Javad Khazaei Pool
Year of publication: |
2017
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Authors: | Reza Jalilvand, Mohammad Reza ; Vosta, Leila Nasrolahi ; Mahyari, Hamze Kazemi ; Pool, Javad Khazaei |
Published in: |
Tourism review : the official journal of the AIEST. - Bingley : Emerald, ISSN 1660-5373, ZDB-ID 2440017-8. - Vol. 72.2017, 1, p. 1-14
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Subject: | Word-of-mouth | Corporate reputation | Hotel industry | Corporate social responsibility | Customer trust | Hotellerie | Corporate Social Responsibility | Virales Marketing | Viral marketing | Firmenimage | Vertrauen | Confidence | Reputation | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
Saved in:
Online Resource