Societal Norms, Need for Closure, and Service Recovery
Year of publication: |
2012
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Authors: | Mattila, Anna S. ; Choi, Sunmee |
Published in: |
Journal of international consumer marketing. - Philadelphia, Pa. : Taylor & Francis Group, ISSN 0896-1530, ZDB-ID 1080285x. - Vol. 24.2012, 5 (1.10.), p. 356-371
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Saved in:
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