Sources of customer role learning during self-service technology encounters
Year of publication: |
2013
|
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Authors: | Kelly, Petranka ; Lawlor, Jennifer ; Mulvey, Michael |
Published in: |
Information and communication technologies in tourism 2013 : proceedings of the international conference in Innsbruck, Austria, January 22 - 25, 2013. - Berlin : Springer, ISBN 3-642-36308-3. - 2013, p. 326-338
|
Subject: | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Lernprozess | Learning process |
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