Sources of Generalized versus Issue-Specific Dis/Satisfaction in Service Channels of Distribution: A Review and Comparative Investigation
Year of publication: |
1998
|
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Authors: | Dant, Rajiv P. ; Lumpkin, James R. ; Rawwas, Mohammed Y. A. |
Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 42.1998, 1, p. 7-23
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Publisher: |
Elsevier |
Saved in:
Online Resource
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