Spotlight on service : integrating workforce management with employee engagement to optimize customer satisfaction and profitability
Mark Heymann
| Year of publication: |
2015
|
|---|---|
| Authors: | Heymann, Mark |
| Published in: |
Global business and organizational excellence : a review of research & best practices. - Hoboken, NJ : Wiley, ISSN 1932-2054, ZDB-ID 2272974-4. - Vol. 34.2014/15, 5, p. 6-12
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Terminplanung | Time scheduling | Personalmanagement | Human Resource Management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011296112