Staff rostering in call centers providing employee transportation
Year of publication: |
2014
|
---|---|
Authors: | Örmeci, E. Lerzan ; Salman, F. Sibel ; Yücel, Eda |
Published in: |
Omega : the international journal of management science. - Oxford [u.a.] : Elsevier, ISSN 0305-0483, ZDB-ID 124502-8. - Vol. 43.2014, p. 41-53
|
Subject: | Call center operations | Workforce scheduling | Rostering | Pick-and-drop services | Agent satisfaction | Mixed integer programming | Callcenter | Call centre | Personaleinsatzplanung | Crew scheduling | Ganzzahlige Optimierung | Integer programming | Scheduling-Verfahren | Scheduling problem | Arbeitszufriedenheit | Job satisfaction | Arbeitskräfte | Workforce | Operations Research | Operations research |
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