Stakeholder ontology and mining for improving complex services
Year of publication: |
2013
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Authors: | Ramanathan, Jay ; Ramnath, Rajiv |
Published in: |
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1935-5688, ZDB-ID 2498765-7. - Vol. 5.2013, 2, p. 65-79
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Subject: | complex services | information technology | mining | ontology | performance data | stakeholder | Data Mining | Data mining | Ontologie | Ontology | Stakeholder | Informationstechnik | Information technology | Dienstleistungsqualität | Service quality | Komplexe Systeme | Complex systems |
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