Stand der Literatur zur operativen Steuerung von Dienstleistungsprozessen
Year of publication: |
2011
|
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Authors: | Leyer, Michael |
Publisher: |
Frankfurt a. M. : Frankfurt School of Finance & Management |
Subject: | Dienstleistungsmanagement | Prozessmanagement | Controlling | Kundenintegration | Theorie | operational control | services | literature review |
Series: | |
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Type of publication: | Book / Working Paper |
Type of publication (narrower categories): | Working Paper |
Language: | German |
Other identifiers: | 664993125 [GVK] hdl:10419/48655 [Handle] RePEc:zbw:fsfmwp:170 [RePEc] |
Classification: | D24 - Production; Capital and Total Factor Productivity; Capacity ; L23 - Organization of Production ; M11 - Production Management |
Source: |
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Stand der Literatur zur operativen Steuerung von Dienstleistungsprozessen
Leyer, Michael, (2011)
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Stand der Literatur zur operativen Steuerung von Dienstleistungsprozessen
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