Statistical techniques for continuous improvement : a citizen's satisfaction survey
Year of publication: |
2010
|
---|---|
Authors: | Cappelli, Lucio ; Guglielmetti, Roberta ; Mattia, Giovanni ; Merli, Roberto ; Renzi, Maria Francesca |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 22.2010, 3, p. 267-284
|
Subject: | Öffentliche Dienstleistung | Public services | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Multivariate Analyse | Multivariate analysis | Italien | Italy |
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