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Dynamic call center routing policies using call waiting and agent idle times
Chan, Wyean, (2014)
Variability modelling and balancing of stochastic assembly lines
Pınarbaşı, Mehmet, (2016)
Effects of waiting time information on the performance of a two-tier service system
Kim, Ilhyung, (2024)
Stochastic hybrid simulation
Lauwens, Ben, (2011)