Store attributes leading customer satisfaction with unplanned purchases
María Pilar Martínez-Ruiz, Juán José Blázquez-Resino and Giovanni Pino
| Year of publication: |
March-April 2017
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|---|---|
| Authors: | Martínez-Ruiz, María Pilar ; Blázquez-Resino, Juán José ; Pino, Giovanni |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 37.2017, 5/6, p. 277-295
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| Subject: | Customer satisfaction | retail stores | unplanned buying behavior | Kundenzufriedenheit | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Ladengeschäft | Retail outlet | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2017.1315409 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011741094