Strategic customer service orientation, lean manufacturing practices and performance outcomes : an empirical study
Paul Hong; Ma Ga (Mark) Yang and David D. Dobrzykowski
| Year of publication: |
2014
|
|---|---|
| Authors: | Hong, Paul ; Yang, Ma Ga ; Dobrzykowski, David D. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 25.2014, 5, p. 699-723
|
| Subject: | Lean manufacturing | Empirical study | Performance outcomes | Customer service management | Socio-technical system theory | Organizational and technical lean practices | Lean Production | Lean production | Kundenservice | Customer service | Unternehmenserfolg | Firm performance | Performance-Messung | Performance measurement | Organisatorischer Wandel | Organizational change | Industrie | Manufacturing industries |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010426044