Strategic Determinants of Service Quality and Performance: Evidence from the Ranking Industry
| Year of publication: |
1995
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|---|---|
| Authors: | Roth, Aleda V. ; Jackson III, William E. |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0025-1909, ZDB-ID 2063451. - Vol. 41.1995, 11, p. 1720-1733
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