Strategic Employee Surveys : Evidence-based Guidelines for Driving Organizational Success

Praise for Strategic Employee Surveys "This is a must-read! If you want to bring your employee survey up to the next level-if you want to predict and drive your organizational outcomes, including customer satisfaction and business performance-if you want to move your business strategy and survey program closer together, then this is your book."-Franz G. Deitering, Ph.D., SAP, and CEO, RACER Benchmark Group; former Chairman, IT Survey Group "[Wiley makes] an excellent, well-balanced approach to making the business case for employee surveys and providing reinforcement on the essential componen