Strategic grouping of Indian Public Sector Banks (PSBS) : service quality and financial performance
Year of publication: |
2021
|
---|---|
Authors: | Paul, Purnendu ; Bose, S. K. ; Roy, Supriyo ; Dhalla, R. S. |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 32.2021, 8, p. 898-920
|
Subject: | benchmarking | data envelopment analysis | Multi-dimensional co-plot analysis | service quality | SERVQUAL | strategic grouping | Dienstleistungsqualität | Service quality | Indien | India | Benchmarking | Data-Envelopment-Analyse | Data envelopment analysis | Bank | Unternehmenserfolg | Firm performance | Öffentliche Bank | Public bank |
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