Strategising customer voice-based quality improvement for logistics service providers
Year of publication: |
2007
|
---|---|
Authors: | Lee, Tzong-ru ; Lin, Jiun-Hung ; Lenny Koh, S. C. |
Published in: |
International journal of value chain management : IJVCM. - Olney, Bucks. : Inderscience Enterprises, ISSN 1741-5357, ZDB-ID 2193393-5. - Vol. 1.2006/07, 3, p. 266-280
|
Subject: | Logistikdienstleister | Logistics provider | Internationaler Wettbewerb | International competition | Dienstleistungsqualität | Service quality | Strategisches Management | Strategic management | Taiwan |
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