Stress on the Ward – An Empirical Study of the Nonlinear Relationship between Organizational Workload and Service Quality
Year of publication: |
2011-08
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Authors: | Kuntz, Ludwig ; Mennicken, Roman ; Scholtes, Stefan |
Institutions: | Rheinisch-Westfälisches Institut für Wirtschaftsforschung (RWI) |
Subject: | Service quality | service outcomes | organizational workload | hospital capacity planning | behavioral operations | stress |
Extent: | application/pdf |
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Series: | Ruhr Economic Papers. - ISSN 1864-4872. |
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Number 0277 43 pages |
Classification: | I12 - Health Production: Nutrition, Mortality, Morbidity, Substance Abuse and Addiction, Disability, and Economic Behavior ; M11 - Production Management ; M54 - Labor Management (team formation, worker empowerment, job design, tasks and authority, job satisfaction) |
Source: |
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Kuntz, Ludwig, (2011)
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Kuntz, Ludwig, (2011)
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Mennicken, Roman, (2011)
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Kuntz, Ludwig, (2011)
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Kuntz, Ludwig, (2011)
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Stress on the ward : evidence of safety tipping points in hospitals
Kuntz, Ludwig, (2015)
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