Student Complaint Behavior Based on Power Perception: A Taxonomy
Year of publication: |
2001
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Authors: | Su, Chenting ; Bao, Yeqing |
Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 20507926. - Vol. 22.2001, 3, p. 43-62
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