A study on the effects of dimensions of service quality on customer satisfaction in the Indian IT hardware industry with speical emphasis on medium size B2B sectors
P. S. Raychaudhuri; Rahela Farooqi
| Year of publication: |
2013
|
|---|---|
| Authors: | Raychaudhuri, P. S. ; Farooqi, Rahela |
| Published in: |
Global business review. - New Delhi [u.a.] : Sage, ISSN 0972-1509, ZDB-ID 2004354-5. - Vol. 14.2013, 3, p. 507-527
|
| Subject: | Service quality | after-sales quality | service improvement | technical preparedness | customer satisfaction | business markets | information technology | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Indien | India | Qualitätsmanagement | Quality management | Lieferantenmanagement | Supplier relationship management | Informationstechnik | Information technology | B-to-B-Marketing | Business-to-business marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010230045