Study on the development of quality measurements models for steering business services in relation to customer satisfaction
Year of publication: |
February 2017
|
---|---|
Authors: | Marquardt, Katrin ; Olaru, Marieta ; Ceausu, Ioana |
Published in: |
Amfiteatru economic : an economic and business research periodical. - Bucharest : Editura ASE, ISSN 2247-9104, ZDB-ID 2565624-7. - Vol. 19.2017, 44, p. 95-109
|
Subject: | service quality | customer satisfaction | business services | service quality measurement models | performance indicators | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Unternehmensdienstleistung | Business services | Messung | Measurement | Performance-Messung | Performance measurement |
Type of publication: | Article |
---|---|
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | hdl:10419/169059 [Handle] |
Classification: | M55 - Labor Contracting Devices: Outsourcing; Franchising; Other ; L84 - Personal and Professional Services ; L86 - Information and Internet Services; Computer Software ; L14 - Transactional Relationships; Contracts and Reputation; Networks ; O14 - Industrialization; Manufacturing and Service Industries; Choice of Technology |
Source: | ECONIS - Online Catalogue of the ZBW |
-
Marquardt, Katrin, (2017)
-
Measuring Quality Satisfaction with Servqual Model
Dan, Pauna, (2014)
-
Service quality analysis of two of the largest retail chains with minimart concept in Indonesia
Tannady, Hendy, (2018)
- More ...
-
Marquardt, Katrin, (2017)
-
Scarlat, Cezar,
-
Analysis of SMES Evolution in France
Scarlat, Cezar, (2014)
- More ...