Subclinical : the invisible service worker
Kushagra Bhatnagar
| Year of publication: |
2020
|
|---|---|
| Authors: | Bhatnagar, Kushagra |
| Published in: |
Marketing theory. - Thousand Oaks, Calif. [u.a.] : Sage, ISSN 1741-301X, ZDB-ID 2072860-8. - Vol. 20.2020, 2, p. 151-157
|
| Subject: | Consumer sovereignty | customer orientation | employee experience | interactive service work | luxury services | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry | Luxusgüter | Luxury goods | Dienstleistungsqualität | Service quality | Dienstleistungsberufe | Service workers | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1470593119897762 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012230737