Successful Business Process Management : What You Need to Know to Get Results

Online-Ressource (283 p)

Description based upon print version of record

Cover; Title Page; Copyright Page; Table of Contents; Introduction; Part One: Reviewing the Definitions; 1. Understanding Processes and Procedures; What are Processes and Procedures?; What is a Process System?; What are Procedures For? (Or why should you Bother?); When is a Process or Procedure Needed?; When is a Procedure not Needed?; When do you Need to Add, Improve, or Restructure Processes?; Part Two: Building an Effective Process System; 2. Creating the Structure of your Process System; Beginning to Create a Process System

Do you Need a Strong Process System before Creating your Procedures?Developing a Process Hierarchy; Describing the Interaction between Processes; 3. Creating an Environment in which to Build your Procedures; Creating Templates for Standard Procedures; Publishing Procedures and Making them Usable; Reviewing Procedures Periodically; Deciding which Methodologies and Tools you Need; 4. Implementing your Process System; Getting Buy-In from Management; Communicating Important Information about your Process System; Knowing When a Process System Requires Improvement

5. Managing your Processes and Process SystemsMaintaining the Big Picture; Tracking Changes in Process Relationships; Managing Multiple Simultaneous Process Improvement Initiatives; Setting Project Goals and Schedules for Process Creators; Keeping your System Organized Over Time; Part Three: Creating or Revising A Procedure; 6. Planning your Changes; Making your Initial Decisions; Investigating your Existing Conditions; Refining your Goals; Taking Human Nature into Consideration; 7. Mapping your Process; Understanding SIPOC (The "Black Box" Approach); Developing a Process Map

Presenting Some Variations on Process MapsIncorporating Process Maps with Work Instructions (or Not); Reevaluating and Improving the Process; 8. Documenting the Rest of your Procedure; Determining Infrastructure Needs; Defining Key Process Indicators; Managing Risk; Creating a First Draft of the Procedure; Defining Terms; Keeping it Flexible; Avoiding Audit Traps; 9. Finalizing your Procedure; Planning your Process Launch and Future Operations; Reviewing and Revising your Procedure Document; Publishing your Process; Part Four: Making Procedures Real; 10. Rolling Out your Changes

Knowing when to Create a Rollout PlanDeveloping a Strategy; Building the Needed Infrastructure; Communicating Process Changes; Creating Effective Training; Dealing with Variations in Circumstances, Cultures, and Languages; Implementing your Plan; Assessing your Results; 11. Managing your Procedure Operations; Designing a Control and Monitoring Plan; Selecting and Monitoring KPIs; Taking Action Based on KPIs; Improving the Procedure; Part Five: Reviewing the Skills Required to Make Process Improvement Happen; 12. Facilitating your Meetings and Workshops; Preparing for a Meeting

Running a GREAT Meeting

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