Supply chain strategy of adopting blockchain in post-sale customer care outsourcing in a competitive environment
Year of publication: |
2023
|
---|---|
Authors: | Ullah, Azmat ; Xu, Qingyun ; He, Yi ; Lev, Benjamin |
Published in: |
International journal of production research. - London [u.a.] : Taylor & Francis, ISSN 1366-588X, ZDB-ID 1485085-0. - Vol. 61.2023, 20, p. 7122-7150
|
Subject: | blockchain technology | competitive environment | consumers’ satisfaction | Post-sale customer care | supply chain outsourcing | Outsourcing | Lieferkette | Supply chain | Blockchain | Lieferantenmanagement | Supplier relationship management | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
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