Sustaining Competitive Advantage via Business Intelligence, Knowledge Management, and System Dynamics

Online-Ressource (466 p)

Advances in Business Marketing and Purchasing ; v.22

Advances in Business Marketing and Purchasing Ser. ; v.22, Part A

Description based upon print version of record

Cover; Title; Copyright; Contents; List of Contributors; Introduction; Business Intelligence for Sustainable Competitive Advantage; Abstract; 1. Introduction; 1.1. Overview; 1.2. Problem Statement and Research Questions; 1.3. Research Objectives; 1.4. Significance of Research; 1.5. Scope of Research; 1.6. Definition of Terms; 1.7. Structure of the Chapter; 1.8. Summary; 2. Research Foundation: Review of Literature; 2.1. Introduction; 2.2. Business Intelligence; 2.2.1. Definition of Business Intelligence; 2.2.2. Classification of Business Intelligence; 2.2.3. The Intelligence Process

2.2.4. Business Intelligence Framework2.3. Business Intelligence Deployment; 2.3.1. Successful BI Deployment; 2.3.2. User Satisfaction as a Measurement of BI Success; 2.4. Antecedents of Successful BI Deployments; 2.4.1. Firm's Internal Resources; 2.4.2. Perceived Characteristics of the Innovation; 2.5. Other Factors Related to BI Success; 2.5.1. Organizational Culture; 2.5.2. Utilization of BI Tools; 2.5.3. Business Strategy; 2.6. BI-Based Knowledge and Sustainable Competitive Advantage; 2.6.1. Sustainable Competitive Advantage and Corporate Social Responsibility

2.7. Review of Underlying Theories2.7.1. Resource-Based Theory (RBT); 2.8. The Malaysian Telecommunications Industry; 2.8.1. Competition within Telecommunications Industry in Malaysia; 2.8.2. Telecommunications Players; 2.9. Telecommunications Industry and Sustainable Competitive Advantage; 2.9.1. Telecommunications Industry and Business Intelligence; 2.10. Summary; 3. Conceptual Framework and Preliminary Research Model; 3.1. Introduction; 3.2. Conceptual Framework; 3.3. The Preliminary Research Model; 3.4. Summary; 4. Research Method and Design; 4.1. Introduction; 4.2. Research Paradigm

4.3. Research Method4.3.1. The Research Process; 4.4. Qualitative Field Study Method; 4.4.1. Sample Selection; 4.4.2. Data Collection; 4.4.3. Analyses of Qualitative Data; 4.5. Quantitative Study Method; 4.5.1. Developing the Questionnaire; 4.5.2. Pre-test the Questionnaire; 4.5.3. Sample Selection; 4.5.4. Quantitative Data Collection; 4.5.5. Response Rate and Data Examination; 4.5.6. Quantitative Data Analysis; 4.5.7. Partial Least Squares (PLS) Procedures; 4.6. Summary; 5. The Field Study and Modified Research Model; 5.1. Introduction; 5.2. The Operation of the Field Study

5.2.1. Interview Sample Demographics5.2.2. Data Collection; 5.3. Data Analysis via Content Analysis Approach; 5.4. Results and Interpretations; 5.4.1. Factors and Variables; 5.4.2. Perceived Relationships between Factors; 5.4.3. The Construction of BI for Sustainable Competitive Advantage Model; 5.5. The Final Combined BI Model; 5.6. Summary; 6. Hypotheses and Questionnaire Construction; 6.1. Introduction; 6.2. Construction of Hypotheses; 6.2.1. Hypotheses Relating to Firms Internal Resources; 6.2.2. Hypotheses Relating to Successful BI Deployment

6.2.3. Moderating Influence of Organizational Culture, BI Tools and Business Strategy

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