Sustaining service excellence in the insurance industry: a Kenyan perspective
| Year of publication: |
2009
|
|---|---|
| Authors: | Marwa, Simmy M. ; Rand, Graham K. ; Keoy, Kay Hooi ; Koh, S.C.Lenny |
| Published in: |
International journal of value chain management : IJVCM. - Olney, Bucks. : Inderscience Enterprises, ISSN 1741-5357, ZDB-ID 21933935. - Vol. 3.2009, 3, p. 288-301
|