Systems thinking for call centre service design : affective commitment implications in manufacturing enterprises
Ayham A. M. Jaaron and Chris J. Backhouse
| Year of publication: |
2011
|
|---|---|
| Authors: | Jaaron, Ayham A. M. ; Backhouse, Chris J. |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 31.2011, 3/4, p. 613-628
|
| Subject: | Callcenter | Call centre | Arbeitszufriedenheit | Job satisfaction | Leistungsbeurteilung | Employee performance appraisal | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008937413