Tactical termination of contractual services : an analysis of the phenomenon and its determinants
Mona Hagebölling, Barbara Seegebarth, David M. Woisetschläger
| Year of publication: |
2021
|
|---|---|
| Authors: | Hagebölling, Mona ; Seegebarth, Barbara ; Woisetschläger, David |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 137.2021, p. 170-181
|
| Subject: | Contractual services | Customer loyalty | Fairness | Price discrimination | Beziehungsmarketing | Relationship marketing | Preisdifferenzierung | Vertrag | Contract | Preismanagement | Pricing strategy | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2021.08.015 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012665754