Taking the perspective of customers : theory, exercises, experiences and practical recommendations
Year of publication: |
2013
|
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Authors: | Asikainen, Ilkka ; Montonen, Tero ; Rissanen, Hanna |
Published in: |
International journal of human resources development and management : IJHRDM. - Olney, Bucks : Inderscience Enterprises, ISSN 1465-6612, ZDB-ID 2193372-8. - Vol. 13.2013, 4, p. 259-273
|
Subject: | empathising exercises | empathy | perspective-taking | business developing | innovation | focus-group | qualitative content analysis |
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