Talent management processes and outcomes in a virtual organization
Purpose: This paper investigates how global talent management processes are adopted and implemented in a virtual organization to successfully address the challenges of global work arrangements and the sustainable human and social outcomes that can be achieved. Design/methodology/approach: Adopting a single, exploratory and critical case study methodology, this paper analyzes a global distributed company, Automattic Inc., to provide in-depth and rich insights on successful business process management in the human resources (HR) domain. Findings: The findings offer some exemplary and valuable lessons in sustainable human resource management for firms in all sectors on how to embrace global talent management in a more creative and sustainable way – and the benefits in terms of efficiency and effectiveness that can be derived – by identifying talent through auditions, recruiting by inspiring others to apply, developing talent by sharing the value of learning and retaining talent by having fun. Originality/value: The study contributes a more rounded understanding of successful business process management in the HR domain. Due to the COVID-19 pandemic, this is particularly relevant and timely for all organizations (traditional or virtual) venturing into successful global work arrangements.
Year of publication: |
2021
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Authors: | Vecchi, Alessandra ; Della Piana, Bice ; Feola, Rosangela ; Crudele, Chiara |
Published in: |
Business Process Management Journal. - Emerald, ISSN 1463-7154, ZDB-ID 2014421-0. - Vol. 27.2021, 7 (09.09.), p. 1937-1965
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Publisher: |
Emerald |
Saved in:
Online Resource
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