Talking their language

Good communication is crucial for effective team working. A failure to understand and value personal differences in style and approach often blocks good communication and leads to unnecessary team conflict. The article outlines key elements of a framework for understanding different personalities and priorities in a way which enables team members to recognise profound difference and its value and to “talk each other’s language” to unblock sticking points and conflict. The article recognises we all use all the ways of working but have preferences among them. It describes first those who prefer to work with logic and practicality; second, those primarily interested in relationships and practicalities; third, those focusing first on logical options, and fourth, people who care most about vision and values for people. Understanding and working with these differences enables better communication and better decisions.