Taylorism, targets and the pursuit of quantity and quality by call centre management
| Year of publication: |
2002
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|---|---|
| Authors: | Bain, Peter ; Watson, Aileen ; Mulvey, Gareth ; Taylor, Phil ; Gall, Gregor |
| Published in: |
New technology, work and employment. - Oxford : Blackwell, ISSN 0268-1072, ZDB-ID 7227838. - Vol. 17.2002, 3, p. 170-185
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