Team Problem Solving

TITLE -- COPYRIGHT -- ABOUT THE AUTHOR -- CONTENTS -- INTRODUCTION -- PART I PROBLEM SOLVING AND DECISION MAKING -- THE BENEFITS AND SKILLS -- EXPECTATIONS WORKSHEET -- TEAM LEARNING OBJECTIVES -- TEAM COMMITMENT -- PART II PROCESS OVERVIEW -- WHAT IS A PROBLEM ANYWAY? -- PROBLEM ANATOMY -- PROBLEM ANATOMY QUIZ -- PROBLEM CHARACTERISTICS -- CONSUMER TECH CASE PROBLEM -- CONSUMER TECH PROBLEM-YOUR TEAM'S RESPONSE -- PROBLEM-SOLVING METHODOLOGY -- PROBLEM-SOLVING/DECISION-MAKING OUTLINE -- SAMPLE PROBLEM-SOLVING/DECISION-MAKING OUTLINE -- OVERVIEW CHECKLIST -- PART III COMMUNICATION DYNAMICS -- COMMUNICATION DYNAMICS -- REACHING AGREEMENT -- HOW TO GET AGREEMENT ON PROBLEMS -- WHAT MAKES TEAM MEETINGS WORK? -- TEAM MEETING ROLES -- THE DISCUSSION MODERATOR -- DOCUMENTATION DURING TEAM MEETINGS -- EVALUATE YOUR TEAM MEETING -- THE BOTTOM LINE -- SIX STEPS TO TEAM PROBLEM SOLVING -- PART IV STEP 1: PROBLEM RECOGNITION -- STEP 1: PROBLEM RECOGNITION -- INVOLVING STAKEHOLDERS -- OPENING DISCUSSION-A GOOD PLACE TO START -- PROBLEM RECOGNITION TOOLS -- TEAM CASE PROBLEM: PROBLEM RECOGNITION -- DATA COLLECTION WORKSHEET -- SAMPLE TARGET DATA -- QUESTIONS TO UNCOVER PROBLEMS -- BRAINSTORMING GUIDELINES -- PROBLEM RECOGNITION QUIZ -- PART V STEP 2: PROBLEM LABELING -- STEP 2: PROBLEM LABELING -- THE ICEBERG RULE AGAIN -- WHAT IS A PROBLEM LABEL? -- WHY BOTHER? -- HOW TO FIND A PROBLEM LABEL -- PROBLEM LABEL WORKSHEET -- SAMPLE LABELS -- LABEL WORKSHEET -- FORCE-FIELD ANALYSIS: A Versus B -- FORCE-FIELD ANALYSIS: Obstacles -- KEY WORD ANALYSIS WORKSHEET -- TEST YOUR WORK -- TEAM CASE PROBLEM: PROBLEM LABEL -- PART VI STEP 3: PROBLEM ANALYSIS -- STEP 3: THE PROBLEM-CAUSE ANALYSIS -- A SPECIFIC EXAMPLE -- YOU CAN HANDLE IT -- REMOVE THE KEY -- THE CONSUMER TECH ROOT CAUSE -- DISTINGUISHING CAUSE FROM EFFECT -- CAUSE-EFFECT ANALYSIS EXERCISE