Technical complaint management from a quality perspective
Year of publication: |
2014
|
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Authors: | Linder, A. ; Schmitt, S. ; Schmitt, R. |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 25.2014, 8, p. 865-875
|
Subject: | complaint management | failure management | reference model | continuous improvement | empirical study | Beschwerdemanagement | Complaint management | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing |
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