Techniques - Making the difference: Quality strategy in the public sector
Year of publication: |
1999
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Authors: | Donnelly, Mike |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 9.1999, 1, p. 47-52
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